24/7 Virtual receptionist for real estate

FAQS

• What does a live virtual receptionist for real estate do?

  Live virtual receptionists answer calls and live chats on your behalf at any time, day or night. We can also schedule appointments, qualify and call out to warm and hot leads, transfer to your on-call team and more.

• Why should real estate agents use a live virtual receptionist service?

  Real estate businesses typically stick to 9 to 5 hours, but buyers and sellers are looking to connect at all hours, including weekends. A team of live virtual real estate receptionists can answer every call and chat to capture and qualify leads around the clock.

• How can live virtual real estate reception support my business?

  SignMore’s live virtual real estate receptionists offer 24/7 call and live chat support, appointment scheduling, lead qualification, bilingual service, live call transfers, and more. Consider us an extension of your team.

• Can a live virtual receptionist improve client experience?

  Real estate is all about real people. With a real person answering your calls, your clients will be delighted with friendly, empathetic and helpful service. We’re committed to real people, not bots.

• What makes SignMore's live real estate virtual receptionist service stand out?

  Real people answer your calls and chats, 24/7, 365. Whether it’s a current client calling about an emergency at 2 AM or a prospective buyer in another time zone, a real person answers. Our team is trained specifically for real estate and property management. We don’t just answer calls, we qualify leads, schedule tours, and relay urgent maintenance issues.

• Can SignMore manage after-hours, weekend, and holiday calls and inquiries?

  Absolutely - and at no extra cost. Live virtual real estate receptionists cover you 24/7, after-hours, on holidays or on set days only. It’s up to you. Plans can be adjusted should you need more coverage.

• Do SignMore’s live virtual receptionists have experience in the real estate industry?

  SignMore is the only choice for real estate and property professionals. Our experienced live receptionists answer real estate and property calls on a daily basis. Real estate and property businesses are complex, so specialized knowledge is key to superior customer service.

• How do live virtual real estate receptionists handle high call volumes?

  A trained pool of real estate-focused receptionists is ready to take calls simultaneously. This ensures that even during call spikes, no caller waits on hold or gets sent to voicemail. We deliver fast, consistent, on-brand conversations, whether it’s the 1st call or the 500th that day.

• Can SignMore schedule appointments directly in my calendar?

  Absolutely. Our live virtual real estate receptionists can book appointments directly into your calendar (we integrate with your calendar tool, or you can use Setmore - provided with every plan). We follow your protocols so every booking fits seamlessly into your schedule.

• How much does a live virtual receptionist service cost?

  SignMore’s pricing is flexible based on your call volume and can be scaled up or down. Answer around the clock without the overhead. No downtime, no sick days, no missed calls. View our plans & pricing, call us at 800-924-9679 or book a free consultation to learn more.

• Can live virtual receptionists handle urgent or emergency calls?

  Absolutely. This is a big reason why answering services are popular. Live virtual real estate receptionists can answer calls when you’re not available, and forward calls to the right person to take action in an emergency. Emergency protocols are documented in your onboarding process, and ready for our receptionists to follow.

• What happens if a client asks a question the receptionist can’t answer?

  At SignMore, we’re all about transparency, accuracy, and trust. This scenario is rare, but it can happen. Every client has a custom escalation plan. If a receptionist hits a question outside the script or scope, we can flag it immediately in the message, forward it to the correct team member or transfer the call live to you (if that’s part of your preferences). You can also include FAQ’s for our team to reference during calls.

• What is the onboarding process for SignMore's live virtual receptionist service?

  Getting started is easy, and we can start answering calls immediately. We’ll schedule an onboarding call to further customize your account, including scripts and processes. We’ll monitor your service each month to see where improvements can be made.

Can't find the answer to your question? Call us now: 800-924-9679 or email us at hello@signmore.com